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Terms and Conditions

Reservation Policy

Minimum of two night stay.

Children

We only accept children over 8 years of age at Bayside Lodge
All children are accepted at Bayside Villas self catering units with maximum occupancy of 5 in no 2 Riverclub and 7 in no 7 Mews

Deposit

50% deposit required in advance to confirm booking
Use the secure link on our web page or bank transfer/EFT

Credit Cards Accepted

Visa and Mastercard only.

Rates

Include full continental and English breakfast and wifi at Bayside Lodge
Exclude minibar, snack basket, laundry, photocopy/fax and wifi and cleaning at Bayside Villas

Cancellation Policy

All bookings are subject to a minimum of 15% cancellation fee.
Reservations cancelled 30+ days prior to arrival: refund of 75% of deposit.
Reservations cancelled less than 30 days prior to arrival: no refund of deposit.
In the event of premature departure the full extent of the stay as originally booked and confirmed will be charged. Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the rooms.

Check In

14:00 guests are welcome to drop luggage off and collect keys from 1100.

Check Out

11:00

Guests are welcome to leave their luggage with us for collection later in the day.

General Information

  • There is complimentary Wi-Fi internet access in all areas at Bayside Lodge. We provide wifi routers for Bayside Villas guests and data bundles are loaded at an extra charge..
  • Breakfast is served between 8am and 10am in the dining room. Kindly make prior arrangements should you wish to have breakfast earlier than these times. Please let us know of any special dietary requirements. We can provide a packed breakfast if you let us know the day before.
  • Electricity is 220 volt AC and adaptors are provided.
  • The tap water is safe to drink and mineral water is available for sale with the mini bar items.
  • We provide dressing gowns for use indoors only and beach towels for use at the swimming pool and on the beach. Bayside Lodge and Bayside Villas provide beach umbrellas, chairs, beach bags and boogy boards.
  • There is a baby cot and baby bath available for Bayside Villas as well as camp stretchers and sofa beds.
  • Inside the cupboards at Bayside Lodge we provide a hair drier, a laundry bag, a spare blanket, two electric hot water bottles, an umbrella, insect spray and electric insect repellant, a fire extinguisher, an emergency light and a heater. All bedrooms have overhead fans and undercarpet heating at Bayside Lodge. Bayside Villas have overhead fans, electric blankets and heaters.
  • There is an electronic safe in the cupboard to store any valuable items. Bayside Lodge has off street parking behind an electric gate and the property is covered by CCTV cameras and motion sensor lights. Bayside Villas has 24 hour manned access control and parking right outside the villas.
  • Comprehensive information folders, brochure packs and magazines are available in each suite.
  • Guest bathroom amenities include shower gel, conditioner, bath soap, bath salts, bubble bath, shower cap, ear buds/cotton wool, hand wash, washing powder, room freshener and body lotion. At Bayside Villas we provide shower gel, air freshener, dishwashing liquid, dustbin bags, tissues.
  • With our tea/coffee trays in the Bayside Lodge suites we provide complimentary filter coffee (for plungers) and instant coffee, tea, sugar and cookies as well as milk in the fridge. At Bayside Villas we provide a small supply of tea, coffee, milk, sugar, cereal, fruit, yoghurt, fruit juice, bread, jam and butter for your first breakfast.
  • There is a limited laundry service available and we can provide an iron and ironing board or additional pillows and blankets on request. At Bayside Villas we provide an automatic washing machine and a drying rack, iron and ironing board.
  • There is a daily housekeeping service at Bayside Lodge and mid stay cleans/linen changes are offered at Bayside Villas at an extra charge.
  • There is a DVD player downstairs in the guest lounge at Bayside Lodge with a large flat screen television with the full DSTV bouquet. We have a selection of board games and a library of books and extensive brochure racks for guests' enjoyment. At Bayside Villas we provide a flat screen tv with full bouquet satellite channels, a DVD player/radio and board games.
  • We accept Visa and Mastercard only.
  • Phone, fax, photocopying facilities are available.
  • Airport transfers and day tours can be arranged on request and we provide a concierge service to book and advise on activities.
  • English, Afrikaans, French and some German spoken.
HotelsCombined Trip Advisor Excellence Award 2016